Frequently Asked Questions
Find answers to the most common questions about Chinese construction materials export, steel products supply, MEP equipment sourcing, and international logistics solutions. If you don’t see what you’re looking for, contact our team for personalized support.
steel products MOQ China
Products & Sourcing
What is the minimum order quantity (MOQ) for your products?
The MOQ varies by product category: 5 tons for steel/metal products, 100 sets for MEP equipment, and 500 units for small building materials. For custom orders, we can flexibly adjust the MOQ based on your project needs.
Can you provide customized products (e.g., specific sizes, materials, or logos)?
Yes. We offer OEM/ODM services, including customizing dimensions, materials (complying with ASTM/BS/GB standards), and laser marking logos. Please provide detailed technical drawings or specifications, and our engineering team will provide a tailored solution.
Do you have stock for immediate delivery, or are products made-to-order?
We maintain regular stock for hot-selling products (e.g., standard carbon steel beams, common MEP pumps) with delivery within 7-10 working days. Non-standard or customized products are made-to-order, with a production cycle of 2-4 weeks (depending on complexity).
What product certifications do you hold?
Our products are certified with ISO 9001 (quality management system), CE (for European markets), UL (for electrical equipment), and RoHS. We can also provide third-party test reports (e.g., SGS, TÜV) upon request to meet local market compliance requirements.
Shipping & Delivery
Which shipping terms do you support (e.g., FOB, CIF)?
We support global shipping with flexible terms: FOB (Shanghai/Ningbo), CIF, CFR, and DAP. Our logistics team will recommend the most cost-effective shipping method based on your destination (e.g., sea freight for bulk goods, air freight for urgent orders).
How long does delivery take to [North America/Europe/Southeast Asia]?
- North America: 25-35 days (sea freight) / 5-7 days (air freight)
- Europe: 20-30 days (sea freight) / 3-5 days (air freight)
- Southeast Asia: 7-15 days (sea freight) / 2-3 days (air freight)
The exact time depends on the port of destination and customs clearance.
Do you handle customs clearance and documentation for exports?
Yes. We provide full export documentation (commercial invoice, packing list, bill of lading, certificate of origin, CE/ISO certificates) and assist with customs clearance procedures. For complex markets, we cooperate with local agents to ensure smooth delivery.
What if the goods are damaged during transportation?
We package products with anti-rust, shockproof, and moisture-proof materials (e.g., wooden crates for steel products, foam packaging for equipment). In case of damage, please take photos of the packaging and goods immediately, and we will coordinate with the logistics company and insurance provider to arrange compensation or replacement.
Quality & Customer Support
How do you ensure product quality?
We implement strict quality control throughout the process: raw material inspection (certified by suppliers), real-time monitoring during production, and 100% finished product testing (e.g., tensile strength, dimensional accuracy). We also welcome customer on-site inspections at our factory or warehouse.
What is your after-sales service policy?
We provide a 12-month warranty for mechanical equipment and a lifetime quality guarantee for structural steel products (against material defects). If you encounter quality issues, contact our after-sales team within the warranty period, and we will provide technical support, replacement parts, or on-site maintenance (depending on the situation).
Can you send product samples before placing a bulk order?
Yes. We offer free samples (up to 2 pieces) for small products (e.g., metal fittings, small components). For large/bulky samples (e.g., steel plates), you only need to cover the shipping cost. Sample delivery takes 3-5 working days.
Payment & Partnership
What payment terms do you accept?
For new customers: 30% advance payment by T/T (Telegraphic Transfer) upon order confirmation, 70% balance before shipment. For long-term cooperative customers, we can offer more flexible terms (e.g., L/C at sight, 45-day credit) after credit evaluation.
Do you accept PayPal or credit card payments?
PayPal/credit card payments are only accepted for sample orders or small-value transactions (≤$5,000). For bulk orders, we recommend T/T or L/C to ensure fund security for both parties.
How can I get a detailed quote?
Please provide the following information via our inquiry form or email: product name, specifications (size, material, quantity), destination port, and shipping term. We will send a formal quote with price, delivery time, and payment details within 12 working hours.
Do you cooperate with distributors or agents overseas?
Yes. We are actively seeking long-term distributors/agents in North America, Europe, and Southeast Asia. We offer competitive pricing, marketing support, and exclusive regional rights for qualified partners. Please contact our partnership team for more details.
Company & Regulatory Compliance
How long have you been in the export business?
Established in 2013, we have 12 years of experience in exporting construction materials, metals, and MEP equipment to 50+ countries. Our core markets include the US, Germany, UAE, Indonesia, and Australia.
Are your products compliant with local standards in [my country]?
We customize products to meet regional standards: ASTM (US), BS (UK), DIN (Germany), JIS (Japan), and GB (China). Please inform us of your local standard requirements, and we will ensure compliance through material selection and testing.
How can I verify your company’s legitimacy and credibility?
You can check our business license (unified social credit code: 91310113072942742D) on China’s National Enterprise Credit Information Publicity System. We also have a verified LinkedIn company page and can provide references from existing overseas customers upon request.
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